feedback

Ablelink is committed to providing high quality services and meeting your needs. We value your feedback – including complaints. Please let us know what we do well and where we can improve our services.

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Your complaint will be formally acknowledged within two working days. We aim to respond to all complaints and grievances as quickly as possible, and within 28 days from acknowledgement.

All feedback and complaints will be used by Ablelink to continuously improve our service delivery.

 

other options to feedback

If you feel a complaint has not been sufficiently or appropriately addressed, you can seek further support from Ablelink’s Directors, or alternatively through any of the following agencies:


National Disability Insurance Agency Commission

If you are in New South Wales, South Australia, the Australian Capital Territory, Northern Territory, Queensland, Victoria or Tasmania, a complaint can be made to the NDIS Commission by:

Phoning: 1800 035 544 (free call from landlines) or TTY 133 677. Interpreters can be arranged.

National Relay Service and ask for 1800 035 544.

Completing a complaint contact form online at https://www.ndiscommission.gov.au/about/complaints-feedback/complaints

Victorian Department of Health and Human Services

Online: https://dhhs.vic.gov.au/making-complaint

Phone: 1300 884 706

Victorian Disability Services Commission

Email: complaints@odsc.vic.gov.au

Phone: 1800 677 342 (TTY 1300 726 563)

Online: www.odsc.vic.gov.au

Australian Human Rights Commission

Phone: 1300 656 419

Online: humanrights.gov.au

Commission for Children and Young People Victoria

Email: contact@ccyp.vic.gov.au

Phone: 1300 78 29 78

Office of the Victorian Information Commissioner

Phone: 1300 006 842

Online: www.ovic.vic.gov.au

Victorian Ombudsman

Phone: (03) 9613 6222 or (rural callers) 1800 806 314

Online: www.ombudsman.vic.gov.au

Office of the Public Advocate

Phone: 1300 309 337, TTY: 1300 305 612

Online: www.publicadvocate.vic.gov.au/opa-feedback-and-complaints

Independent Broad-based Anti-corruption Commission

Phone: 1300 735 135

Online: www.ibac.vic.gov.au

 


NDIS participants purchasing products and services have rights and protections under the Australian Consumer Law (ACL), including provisions on customer guarantees and unfair contract terms. Consumer Affairs Victoria provides information and advice and in some cases, dispute resolution services for customer disputes under the ACL. In addition to Consumer Affairs Victoria, you can also contact the Australian Securities and Investments Commission (ASIC) if you have concerns regarding consumer protection in relation to your finances.